COVID-19 Updates

April 30, 2020
(Updated May 22)

We are pleased to announce that our in-restaurant dining is beginning to open and we are ready to serve the community once again.  This may be a new world, but we are here to provide the same bold flavors you crave and the same excellent service you have come to expect – even if it is from behind facemasks and gloves.

Below is the list of locations currently operating with limited dining room capacity. We will update this list as local governments announce the reopening of restaurants in their area:

Alabama (5/11/20)
– Dothan
– Huntsville
– Trussville

Florida (5/4/20):
– Altamonte Springs
– Bradenton
– Cape Coral
– Casselberry
– Daytona Beach
– Gainesville
– Hunters Creek (Kissimmee)
– Jacksonville Beach
– Jacksonville – Mandarin
– Jacksonville – Ortega
– Jacksonville – San Marco
– Jacksonville – Southside
– Melbourne
– Orange Park
– Oviedo
– Palm Coast
– Ponte Vedra
– Port Charlotte
– St. Augustine
– St. Petersburg
– Sarasota
– South Tampa
– The Villages
– Venice

Georgia (4/27/20)
– Augusta
– Columbus
– Pooler

Indiana (5/11/20)
– Plainfield
– Mishawaka

Kentucky (5/22/20)
– Louisville – Jefferson

Oklahoma (5/4/20)
– Oklahoma City
– Tulsa Hills

South Carolina (5/11/20)
– West Ashley

Tennessee (4/28/20)
– Murfreesboro

When you stop by, things may look a bit different as we continue to keep health and safety our utmost priority. We are following CDC guidelines and mandatory government-issued operational requirements and are taking additional measures in sanitization, distancing, team wellness, and training at each location (see below for details).

We will be here to serve you whenever you feel comfortable! Please note that we continue to offer contact-free curbside pickup and our delivery partners, DoorDash and UberEats, offer contactless options.

April 28, 2020

Nothing makes us happier than to have our guests gather again around our tables. As we reopen our diner doors, our continued commitment to the health and safety of both our team members and guests has only deepened. Below you’ll find some of the specific changes you’ll see when you visit during this period of recovery. We’ll also continue to offer our expanded curbside takeout and delivery options. We deeply appreciate your loyalty and trust in Metro Diner and thank you for your support!

In addition to our continued safe sanitation and food handling practices, we’re taking additional measures for dine-in, in compliance with local government as well as CDC guidelines:

Sanitization: Full sanitization of our dining room prior to reopening, with continued disinfection throughout the day, particularly of high-touch surfaces. Tables, seats/booths, condiments, and payment devices will also be fully sanitized between every party. Hand sanitizer will be readily available for both guests and team members. All menus will be disposable.

Distancing: We’re limiting dining room capacity to allow a minimum of 6 feet between all tables, with no more than 6 guests per table. Servers will maintain a 6 foot distance from guests whenever possible. If there’s a wait, we’ll text guests when their table is ready so they can stay in their cars if preferred.

Team Wellness: We begin each shift with wellness/temperature checks of our entire team, who will wear clean masks and gloves at all times.

Training: We’ll continue to provide instruction in strict sanitation standards and newly modified service guidelines to every team member.

April 20, 2020

As the Covid-19 pandemic continues to impact all corners of the world, we continue to ensure that our Metro Diner family, guests, and community remain safe and up-to-date on all local and federal government standards.

Taking Care of the Metro Diner Family
Metro Diner Team Members and their immediate family are being provided hot meals regardless of their current employment status (furloughed, part-time or full-time). We are maintaining consistent two-way communication with all Team Members regarding regulation changes, ongoing training and procedural reminders, financial assistance opportunities, and unemployment guidance.  We are communicating to our Team that their jobs are safe and we can’t wait to welcome them back to work; reuniting the Metro Diner family once this is all over is our #1 goal!

Taking Care of Metro Diner Guests & Communities
Metro Diner guests are still able to order their go-to favorites – like Chicken & Waffles and Iron City Meatloaf – via pick-up or delivery at 44 Metro Diner locations across 12 states. We are open until 8pm daily (at nearly all Diner locations), accepting call-in and online orders for pick-up, and fulfilling delivery through DoorDash and UberEats. To limit contact, we have set up curbside tents where we don gloves and masks and maintain a safe distance as we hand orders to drivers or place in their backseat or trunks for contact-free pick-ups.

We deeply appreciate your loyalty and trust in Metro Diner, our people, and our safety procedures.  We look forward to the day our Guests can re-gather around our tables.  Until then, we look forward to serving you via contact-free curbside or delivery.

March 24, 2020
(Updated April 2)

We have made the difficult decision to temporarily close the following locations:

– Inverness-Birmingham, AL
– Huntsville-Airport, AL
– Tuscaloosa, AL
– Concord Pike, DE
– Middletown, DE
– Bonita Springs, FL
– Cape Coral, FL
– Daytona Beach, FL
– Melbourne, FL
– Orlando-University, FL
– Ponte Vedra Beach, FL
– Stuart, FL
– Columbus, GA
– Pooler, GA
– Indy-82nd Street, Indianapolis, IN
– Mishawaka, Granger, IN
– St. Vincent’s-86th Street, Indianapolis, IN
– Tulsa Hills, OK
– Mechanicsburg, PA
– Aiken, SC
– Gallatin Pike, TN
– Short Pump, Richmond, VA

We look forward to bringing the bold flavors of Metro Diner back to the impacted communities soon! Thank you to all our loyal guests who have supported us during these unprecedented times – your words of encouragement and love for our diner have not gone unnoticed.

If you would like to support the Metro Diner family, please consider purchasing a gift card for your future-self or for COVID-19 frontline responders.

We appreciate each and every one of you and look forward to serving you again.

March 20, 2020

As of this evening, almost all of our locations have closed their dining room service. We are still open for pick-up and delivery.  View the latest update on your favorite location and feel free to call and check their open status should you have any questions.

Note: We are aware many of our locations have been marked as “Temporarily Closed” on Google. This is incorrect and we are working on getting the issue resolved.

Thank you! Hope to see you again soon.

March 17, 2020

In these challenging times surrounding COVID-19, our focus continues to be the health and safety of our community and Metro Diner family, friends, and team members. As the nation navigates the evolving impact of COVID-19, we have made some operational changes to better serve our guests and team:

– All diners have implemented temporary hours, closing no later than 8pm.
– All diners continue to fulfill delivery orders through Doordash and UberEats.
– All diners continue to fulfill call-in and online pick up orders. Find your location here
– Select diners are actively practicing social distancing, limiting occupancy in accordance with local government requirements
– Select diners have closed their dining room in accordance with local government requirements, but continue to fulfill pickup and delivery orders.

To stay up-to-date on your local Metro Diner status, please visit their locations page. Stay strong, Metro Diner family, we’ll get through this together!

March 13, 2020 – Important Message from the Co-Chairman of Metro Diner

At Metro Diner we care greatly about our valued guests and team members. We deeply appreciate the trust you place when you choose Metro Diner to share a meal with family and friends. In this current environment involving the Coronavirus (COVID-19), we are taking additional steps to ensure that your choice of Metro Diner is a safe choice and that our focus is right where it should be…on your health and safety.

At the core of our culture, we have a commitment to serve our guests with the highest standards of excellence. The team members at your local Metro Diner are taking action to heighten the cleaning and sanitation procedures throughout the diner to ensure your comfort and safety. Via our new internal company communication capabilities, we are taking steps to communicate in real time with all team members ensuring they remain vigilant, attentive and meet the recommendations from CDC, WHO, and local health agencies.

Whether you choose to visit us at your favorite location or opt to use UberEats or DoorDash at home, you can always enjoy the bold flavors of Metro Diner.

Your continued trust and patronage in Metro Diner is appreciated.

Hugh Connerty Jr.
Co-Chairman

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